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Refund policy

RETURN AND REFUND POLICY

Returns

Empire Motorsports & LINE-X accepts returns of eligible products within 30 days after delivery.

To qualify for a return, the product must be:

  • Unopened and unused

  • In its original, undamaged packaging

  • Complete with all seals, labels, accessories and included materials

  • Accompanied by proof of purchase

To request a return, contact us at info@empirelinex.com before sending the product. Returns sent without prior approval may not be accepted.

Approved returns should be sent to:

Empire Motorsports & LINE-X
9261 Bally Ct
Rancho Cucamonga, CA 91730

Customers are responsible for return shipping costs unless the product was damaged, defective or supplied incorrectly. Original shipping and delivery charges are nonrefundable. We recommend using a trackable shipping service because we cannot guarantee receipt of returned products.

Refunds

We will inspect your return after it is received and notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 5–10 business days. Your bank or card provider may require additional time to post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at info@empirelinex.com or 909-980-8922.

Order Cancellations

Standard orders may be canceled for a full refund before they have been processed or shipped. Once an order has been processed or shipped, it cannot be canceled and must follow this return policy.

To request a cancellation, contact us as soon as possible at info@empirelinex.com or 909-980-8922. Cancellation requests are not guaranteed.

Special Orders

Special-order, custom-made and personalized products are final sale. They cannot be canceled, returned or exchanged once the order has been placed with the manufacturer or supplier.

Please verify all product details, measurements, colors and specifications before approving a special order.

Damaged, Defective or Incorrect Products

Please inspect your order when it arrives. Contact us promptly at info@empirelinex.com or 909-980-8922 if a product is damaged, defective or different from what you ordered.

Include your order number, a description of the issue and photographs when applicable. We will review the issue and arrange an appropriate replacement, repair or refund.

This protection applies to special-order products when they arrive damaged, defective or materially different from the approved order.

Final-Sale Items

In addition to special-order, custom-made and personalized products, products clearly marked “Final Sale” cannot be returned or exchanged, except where required by law.

Questions

For questions about cancellations, returns or refunds, contact:

Empire Motorsports & LINE-X
info@empirelinex.com
909-980-8922
9261 Bally Ct
Rancho Cucamonga, CA 91730

We reserve the right to refuse returns that do not meet this policy. Nothing in this policy limits any rights available under applicable law.