Shipping policy

SHIPPING AND PICKUP POLICY

This Shipping and Pickup Policy applies to products purchased from Empire Motorsports & LINE-X.

Order Processing

Orders are reviewed and submitted for fulfillment during regular business days, Monday through Friday, excluding holidays.

Most in-stock products are processed within 2–7 business days. Processing time is the period between placing an order and the product being transferred to a shipping carrier. It does not include carrier transit time.

Special-order, custom-made, backordered, oversized and manufacturer-direct products may require additional processing time. When available, an estimated lead time will be displayed on the product page or provided before the order is finalized.

Shipping Destinations

We currently ship to valid street addresses within the contiguous United States.

We do not currently ship to P.O. boxes, APO/FPO addresses, Alaska, Hawaii, U.S. territories or international destinations unless arrangements are approved by Empire Motorsports & LINE-X before the order is placed.

Shipping Charges

Available shipping methods and charges are displayed at checkout when possible.

Some oversized, heavy or freight-shipped products may require a separate shipping quote. If additional shipping charges are required, we will contact you for approval before fulfilling the order. You may cancel the affected product for a full refund if you do not approve the additional charge and it has not already shipped.

Supplier-Direct Shipping

Some products are shipped directly from a manufacturer, distributor or third-party supplier. Products may ship from locations outside California.

An order containing multiple products may arrive in separate packages, from different locations, or on different dates. Separate tracking information may be provided for each shipment. You will not be charged additional shipping solely because we divide an order into multiple shipments unless an additional charge was disclosed and approved in advance.

Estimated Delivery Times

Estimated delivery dates are not guaranteed. Carrier transit typically takes approximately 3–10 business days after an order ships, although oversized, freight, remote-area and manufacturer-direct deliveries may take longer.

Processing and delivery estimates can be affected by supplier inventory, product availability, severe weather, carrier interruptions, holidays and other circumstances outside our direct control.

Shipping Confirmation and Tracking

When tracking information is available, it will be sent to the email address or telephone number provided at checkout. Tracking may take up to 48 hours to show movement after a shipping label is created.

A shipping confirmation does not necessarily mean the carrier has already received the package. It may indicate that the supplier has prepared the shipment for carrier pickup.

Backorders and Shipping Delays

Supplier inventory can change without notice. If we cannot ship an order within the time originally stated, we will contact you with an updated estimated shipping date.

You may agree to wait or cancel the unshipped product for a full refund. If we cannot obtain any consent required for an extended delay, we will cancel and refund the affected unshipped product in accordance with applicable law.

We will not substitute a materially different product without your approval.

Local Pickup

Local pickup may be available only for products specifically confirmed as eligible by Empire Motorsports & LINE-X.

Pickup location:

Empire Motorsports & LINE-X
9261 Bally Ct
Rancho Cucamonga, CA 91730
909-980-8922

Please do not travel to the pickup location until you receive confirmation that your order is ready. An order confirmation alone does not mean the order is available for pickup.

Customers should bring their order confirmation and a government-issued photo ID. If someone else will collect the order, please contact us in advance to authorize that person.

Pickup orders must be collected during confirmed business hours. Products not picked up within 14 days after the ready-for-pickup notice may require additional arrangements. Special-order products remain final sale even if they are not collected.

Freight and Oversized Deliveries

Large or heavy products may ship by freight carrier. Freight delivery may require an appointment, a valid daytime telephone number and someone present to receive the shipment.

Unless otherwise stated, freight delivery is curbside and does not include unloading, installation, assembly, placement inside a building or removal of packaging.

Inspect freight shipments before signing the delivery receipt. Note visible damage or missing packages on the carrier’s delivery receipt and take clear photographs. If serious damage is visible, contact us before accepting the shipment when reasonably possible.

Report concealed damage as soon as possible, preferably within 48 hours of delivery, at info@empirelinex.com or 909-980-8922. Prompt reporting helps us pursue a carrier or supplier claim and does not limit rights provided by applicable law.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address, telephone number and email address.

Contact us immediately if an address needs to be changed. Address changes are not guaranteed after an order has been submitted to a supplier or shipping carrier.

Additional shipping charges resulting from an incorrect address, refused delivery, failed delivery attempt or unauthorized address change may be the customer’s responsibility, except where the shipment resulted from our error.

Lost, Missing or Marked-Delivered Packages

If tracking shows that a package was delivered but you cannot locate it, check the delivery area, ask other household members and neighbors, and contact the carrier.

Please also contact Empire Motorsports & LINE-X at info@empirelinex.com or 909-980-8922 so we can assist with available tracking information or a carrier claim. Carrier investigations and replacement eligibility are reviewed individually.

Order Changes and Cancellations

Contact us immediately if you need to change or cancel an order. We will make a reasonable effort to accommodate the request, but changes and cancellations are not guaranteed after an order has been submitted to a supplier, processed or shipped.

Special-order, custom-made and personalized products cannot be canceled once the order has been placed with the manufacturer or supplier.

Returns

Shipping-related returns are governed by our Return and Refund Policy. Original shipping charges and return shipping costs are generally nonrefundable unless a product was damaged, defective or supplied incorrectly.

For questions about shipping or local pickup, contact:

Empire Motorsports & LINE-X
info@empirelinex.com
909-980-8922
9261 Bally Ct
Rancho Cucamonga, CA 91730